Refund policy

At Smart Home Pickss, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 48 hours of the date your order is delivered.

To be eligible for a return, your item must:

Be unused and in the same condition that you received it.
Be in its original packaging.
Include all original accessories, manuals, and parts.
Not show signs of misuse, damage, or excessive wear.

To request a return, please contact us before sending your item back.

Email: info@smarthomepickss.shop

Please include:

Your order number
Your full name
Reason for the return
Photos of the item (if damaged or defective)

Please do not return any item without contacting us first. We will provide the correct return instructions.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of receiving your package.

Please include clear photos showing:

The damaged or incorrect item
The shipping label
The packaging

After reviewing your request, we will arrange a replacement or issue a full refund at no additional cost.

Order Cancellation

Orders may be cancelled within 12 hours of placing them.

Once an order has been processed or shipped, it can no longer be cancelled.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Return Shipping

We offer free return shipping for eligible returns that meet the conditions of this policy. Once your return request is approved, we will provide instructions for returning the item. Please do not send any item back without contacting us first.

Non-Returnable Items

The following items cannot be returned:

Used products
Products damaged by the customer
Personalized or customized products
Gift cards
Clearance or final sale items

Lost Packages

If your package is lost during transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and provide an appropriate resolution, which may include a replacement or refund.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address during checkout.

If an incorrect address is entered and the order has already been processed or shipped, we may not be able to cancel, modify, or refund the order.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us.