Shipping policy
Thank you for shopping with Smart Home Pickss. We are committed to delivering your order as quickly and efficiently as possible.
Order Processing Time
All orders are processed within 1–3 business days after payment has been successfully received.
Orders are not processed, shipped, or delivered on weekends or public holidays.
If we experience a high volume of orders, processing times may be slightly delayed. We appreciate your patience and understanding.
Shipping Time
Estimated delivery times are as follows:
- Within India: 3–7 business days
Please note that these are estimated delivery times and may vary depending on your location, courier service, customs clearance, weather conditions, or other unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
From time to time, we may offer free shipping promotions on eligible orders.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 48 hours for tracking information to become active after shipment.
Delivery Delays
While we make every effort to ensure timely delivery, delays may occasionally occur due to factors beyond our control, including:
- Courier delays
- Weather conditions
- Customs inspections
- Public holidays
- High shipping volumes
We appreciate your patience in such situations.
Incorrect Shipping Address
Please ensure that your shipping address is accurate and complete before placing your order.
We are not responsible for orders shipped to an incorrect address provided by the customer.
If you notice an error in your shipping address, please contact us immediately. We will do our best to update it before your order is processed.
Lost or Missing Packages
If your package appears to be lost or has not arrived within the expected delivery timeframe, please contact us.
We will work with the shipping carrier to investigate the issue and provide an appropriate resolution.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of receiving your package.
Please include:
- Your order number
- Photos of the damaged product
- Photos of the packaging
We will review your request and arrange a replacement or refund where appropriate.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Email: info@smarthomepickss.shop
We aim to respond to all customer inquiries within 24–48 business hours.